Originally Posted by LarryU

The way it all works, at least as far as my sample size of "one" was concerned, required that he contact Mileage Plus and conference all of us in together. This actually required three attempts on his part because he dropped the mileage plus agent's line after each attempt but he eventually made it all happen. Once on line, the Mileage Plus agent asked me a few top secret questions and then the deed was done. She also politely pointed out that I could have done the whole thing on line with ual.com, apparently unaware of the fact that it is very difficult to do many things easily via ual.com, especially not Star Alliance awards with stopovers.

Anyway, I did not see this tidbit of information listed elsewhere on FT but feel free to merge or delete if its old news. IMHO, this is a very nice improvement that, along with the relatively recent ability to email itineraries via ual.com represent some great leaps forward.