Originally Posted by tedhl

there's also one instance when I asked for it at the Wing F lounge for my KA flight (I checked in at ITCI so no gate at that time yet and hence could only ask at the lounge when I knew the gate), and one male agent claimed that it's for CX flights only - I said I have been getting it for months for my KA flights. I argued with him for like 1-2 minutes before he then reluctantly called someone else and confirmed that I was correct, but then he murmured that it's a new change in rule etc (although it's been "new" for maybe a year already at that time)...