Originally Posted by
LarryU
I put the ticket on the hold and when I called back, a different agent knew nothing about this and insisted that I would need to go to the airport...........After a bit of coaxing on my part, he agreed to contact a supervisor regarding the award signoff issue and ultimately conceded that the new procedure is correct.
Would be nice if you could have had them give you the profile code, as you are still at the mercy of each agent.
Glad you found a supervisor to confirm this, as there are an unlimited number of stories of employees "making things up as they go".