I bet your dramatics really impressed her

It does surprise me however that you find this so unusual that you are making such fuss about it( unless this is your first European trip )
Internet at a lot of European hotels are very expensive and none are worse in that regard than UK properties. Paddington Hilton = 15 GPB and a 5 min phone call could cost you 25GPB.

And all this begs the question surely you inquired regarding the costs before logging-on so why the outrage?

mike