I have one as well.
How come National Customer Service is getting slower and slower to respond to e-mail inquiries, if they even respond at all?
I remember not long ago National was the king of CS...I'd send an e-mail question or comment and get a response within 24 hours, as promised by the website. Now they've changed to say they'll respond "in a timely manner". My last inquiry went a whole month before I got a response, the response being them telling me sorry it's taking so long. I've noticed this only seemed to happen after National switched over to the ERAC-style "discussion thread" system, does that have something to do with it?
I'm not meaning to sound complainy, more just curious as to how they went on this slide from having once been the best, and wondering if anything is being done about it.
Cheers,
Tuneman