Finally, the service at The Oriental may improve. The Oriental, with its history, was a hotel i really looked forward to and was sorely disappointed by the poor service. In my books, The Oriental joins The Plaza Athenee and Le Bristol in Paris, and the Dorchester and Savoy in London which have/had stellar reputations but were very disappointing stays for me.

After my stay, I sent Mr. Wachveitl an e-mail with feedback and all I got back was a form letter in effect telling me too-bad-so-sad. Maybe I may now return to give them another chance.....