Originally Posted by
newbiztraveler
Thank you for your response! This is a great explanation that actually makes sense... I would give you an Above & Beyond card if I could
. It was not an express flight (although, some flights on this route are, just depends on the time of day). There was no turbulence, they did beverage/snack service for FC and then took their seats.
Just to reiterate, I'm not P.O.'d, I was just wondering what peoples experience has been and what the reason might've been.
Newbiz,
Sorry, when I referred to "express" service I meant the actual beverage service offered. Just to confuse you more, they call that particular limited service "express" on mainline flights. Perhaps they hope to confuse you with the terminology so much that you'll forget you were thirsty in the first place.
All of my flights since the change-over have been full service, and I've seen lots of refusals for beverages until I inform them that they are once again free. Everyone I've worked with so far has been very happy about the change back, it makes the trips go by quicker when we are busy and it's a step in the right direction to making passengers happier.