Originally Posted by
mjschill
So tonight in YUL, I'm booked on the 7:30PM to YYZ. Get there at 6:30PM, and go to the lounge, and ask to go stand-by for 7PM. Agent says it's $50, but it's so close to boarding, I'd have to go to the gate to process it.
I go to the gate, the agent says, it's $50, but he's about to start boarding, so asked me to go back to gate 1 to see the Customer Service Desk.
Go to Gate 1 customer service desk...nobody there. Call YUL concierge, who says yes there is room, but is $50, and asked if I really wanted to spend that to save a half hour, so I decline.
As scripted, the 7:30 flight is only half booked, so they cancel it, and send everyone to gate 5 for the 8PM flight, except no aircraft until 7:45, so it leaves 25 minutes late.
To boot, no less than 11 AC staff in J...seriously, I had to double take and count twice, before I headed back to Row 28.
YUL/YYZ/YUL Flights are a joke.
Last week had a YYZ/YUL, was in the lounge no changes to the screen went down to the gate 10 minutes away.
Time to board no aircraft.
15 minutes no boards updates/no plane go back to the lounge.
30 minutes later wanted to check with the lounge staff but 2 working and line up 6+ each line so don't bother asking.
Go to gate, no plane, board still states departure time 1 hr before.
Go to staff member (nicely) oh whens the aircraft expected. Sir I HAVE TOLD EVERYONE ABOUT THIS AND THATS IT. (yelled it loud so everyone could hear making me feel like a real ......).
I'm like excuse me I wasn't here I've just come from the lounge twice to the gate with no aircraft cause the boards are not updated. Sir it can only be updated once and there is a procedure; next time i suggest you ask at the lounge.
I just don't know who these people think they are sometimes; the rudeness and arrogance is completely unbelievable to me.
Sorry Ive done some ..... in the last couple of week
On a better note I had so,me good crew on a LHR/YUL flight last week and a very nice AP agent today.