FlyerTalk Forums - View Single Post - 25% on UA code share V-class?

Mar 5, 2009 | 1:52 am

#5

ILS2

Join Date: Mar 2008

Programs: SAS Diamond, Hilton Diamond, IHG RA

Posts: 425

Quote:

Originally Posted by ebra

What really makes me angry is that I pay 400DKK (?) extra in fees for making the booking over the phone, specifically ask for a ticket, that will earn me 100% on all flight, and 5 months later end up with this mess.

Two questions:
1. Did you call SAS when booking the ticket?
2. Did you specifically ask for a booking class that would secure you 100% earnings for the trip?

If yes to both of these questions, you most definitely have a chance by contacting SAS CR - even though proving the content of the phone conversation will be difficult

I've had the same problems myself when booking on the phone with SAS, but I made sure to double check afterwards, only to call SAS back when discovering that the SAS travel agent had misinformed me.

The whole code share thing is such a mess. When the airlines' own people can't get the rules right, something has to be done.

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