Originally Posted by
thebat
Isn't it. You flying First Class for God's sake. They won't give up a bag of chips? It's just another indicator of a general decline in customer service. It's not confined to UA either. It's destroying the whole industry.
to be fair, it's an either/or situation. If OP didn't like the meal, he/she can have the bag of chips in lieu of the meal received. However, if OP wish to augment the meal, then that costs extra IMO.