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Thread: $7 drinks but not $3 snacks available in F?
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Old Mar 3, 2009 | 9:10 pm
  #10  
kenhawk
 
Join Date: Jul 2007
Programs: UA 1K MM, Alaska MVP Gold 75K, AA PLT
Posts: 1,082
Originally Posted by cwe84
You would be surprised. US Airways has one of the more lax accounting systems. UA has one of the most strict. I read a union report several months back that three UA F/A's were being disciplined because of unaccounted for items. At express its just as bad one of my counter parts at Shuttle America is up for discipline because he comped a beverage he wasn't supposed to and a FF riding in Y wrote in to UA to complain...
How sad. It's no wonder morale is so low and customer satisfaction is also in the tank with the airlines. Why not empower (trust) employees to do the right thing to retain frequent, valuable customers?
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