Deliberate obfuscation, no matter how you sugar coat it or apologize for them.

Marriott achieved exactly what it set out to in regards to the OP's complaint. Make them believe a positive has occurred when in reality, contrary to common sense and hidden behind legal disclaimers and gotcha's, a negative has occurred.

What about the other 99% of the non-point 'ho's out there - do you think they are up for a rude awakening when trying to take advantage of the new "enhancements".

I, for one, knew it was too good to be true from day one. But too stupid to do anything about it other than jump ship in 2009 because of this and the CL downgrade nightmare.