I bought a new Macbook (my first Mac) when the current model came out in October 2008.

Up to last week I loved it then on Monday it just wouldn't switch on. I called my nearest store (where I bought it) and was told I had to make an appointment with a 'Mac Genius' in the store who would look at it. I turned up 5 minutes late after a 35 mile journey and was told I could be put 'on standby' and might have to wait a few hours!

After creating a fuss, they deigned to look at it for me. The 'genius', who I had to correct about what my name was 3 times, clearly hadn't the faintest idea what was wrong with it so he took it in for repair.

It seems that they will call me in "the next week or two" and I will have to make a 70 mile round trip to collect it. I have been warned that I must have the receipt they gave me (on which the genius has spelt my name wrong) and photo ID or they won't hand it over.

When it was working, I loved it but I won't be buying another if my experience is in any way typical.