You know, all about customer service, style, courtesy and personalised service such as calling a customer 'an idiot and a liar'!! Enjoy the report in the Economist on http://www.economist.com/blogs/gulli..._a_blogger.cfm or log on the blog itself at http://www.jason-roe.com/blog/free-r...ee-flight-bug/ to look at these fantastic Ryanair staff comments (also note the quality of the spelling and grammar - almost good enough for grade 2 primary school!)

The incident was also mentioned in the following thread by Squerez: http://www.flyertalk.com/forum/flyin...complaint.html