FlyerTalk Forums - View Single Post - If you had 5 min with an airline CEO...

Feb 28, 2009 | 12:35 pm

#5

Wiirachay

Join Date: May 2000

Location: IAD/DCA/BWI

Programs: SQ, LH, AMEX, Citi, Cap1

Posts: 4,113

All staff need to provide civilized, kind service to the customers. No need to pay money for leather seats or to hire porters.

Just a smile and a calming atmosphere.

Is that too hard to ask?

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