Ive never had a problem regarding coats except occasional they forgot to hand them back to us on descent but hey we all forget things sometimes. Id say they ask to hang my coat 98% of the time in which 70% of the time I opt to keep it What I have a problem with is coach pax (most likely golds) who think they are entitled to coat checking and basically stuff their coat in the F FAs face as they walk by...usually followed by a big oversize bag they think they should be allowed to stuff in the coat closet