Using a previously posted email as a template to SPG asking for status match based on AA Plat, got the following response in about an hour....yes, an hour:



To: Synistasia
Gold Preferred Guest Number: *******3102


Dear Synistasia,


Thank you for your recent email concerning your Starwood Preferred Guest account. I welcome this opportunity to assist you.


I am pleased to advise you that we have upgraded your account to the Gold Preferred level of membership. Please keep in mind that all renewals and membership levels in the Starwood Preferred Guest program are based on the number of stays a member has in a calendar year; the Gold Preferred level membership requires a minimum of ten stays or twenty-five room nights in a calendar year.


I also want to let you know that voting has begun for the 21st Annual Freddie Awards! The Freddies are awarded to the most outstanding frequent travel programs, determined by travelers like you. Simply visit FreddieAwards.com to vote by February 28.


In closing, I was wondering if you'd mind answering a few quick questions about the service you've received today. This will help to ensure that our customer service will continue to meet as well as exceed our guests' needs. Thank you in advance for your participation. I look forward to assisting you in the future!


We appreciate your continued loyalty to the Starwood Preferred Guest program and welcome any further questions or concerns. Please feel free to contact us at [email protected].


Best Regards,


XXXXXXXXXX
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide


www.starwoodhotels.com


More awards than any other hotel program throughout the Freddie Awards 20-year history, including 10 wins in 2007.