FlyerTalk Forums - View Single Post - Has BA finally lost all compassion?
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Old Feb 26, 2009 | 7:16 am
  #29  
pauldb
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Originally Posted by NickB
It does not quite say that: it says that you can choose remedy 2. But remedy 2 is that Comair will re-route you within a reasonable period of time to the destination shown on your ticket using either their services or those of another airline. There is nothing in this which says that the pax can choose to be rerouted on another carrier: Comair will offer you rerouting on either their services or those of another airline, but it is up to them to decide which and when (provided it is within a reasonable period of time).
In other words, pretty much the same as BA mainline or, for that matter, most other airlines.
No that's not the same: BA's policy explicitly says you'll be offered the best timed BA alternative or a refund ("Remedy 2 - We will carry you ... on another of our scheduled services").

The OP can't force Comair to put him on the SAA flight (unless there's a legal argument that the previous day is not "reasonable"), but it might be that Comair's response reflects their more flexible policy.
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