Originally Posted by
demiurg
Nicci, I think everyone accepts and understands schedule changes, but what I do expect in that kind of situation is that BA like any decent airline tries to find a solution that meets the needs of the customer and to soften the inconveniences caused by the change - he has booked that particular flight for a reason. If I would be pjh981, I also would expect to be rebooked to SAA, if there is no other Comair connection on the same day, or that I am rebooked into a higher fare bucket in the same class of service on the direct MRU-LHR flight.
It's a redemption booking, which I think limits some of these as realistic options. I should think that the obvious solution is to put the OP on the direct MRU-LHR service on the following day and I should imagine that is what Nicci is going to investigate.
Originally Posted by millionmiler
This is putrid service from BA.
You should try turning down the hyperbole and it might be possible to take your posts more seriously. You might even think of posting something constructive.
It's a schedule change that has led to a small customer service issue. It is now clear that the issue is that it is a redemption booking. Get some perspective.
