Originally Posted by
BA Executive Club
Unfortunately schedule changes are inevitable in our industry...
Nicci, I think everyone accepts and understands schedule changes, but what I do expect in that kind of situation is that BA like any decent airline tries to find a solution that meets the needs of the customer and to soften the inconveniences caused by the change - he has booked that particular flight for a reason. If I would be pjh981, I also would expect to be rebooked to SAA, if there is no other Comair connection on the same day, or that I am rebooked into a higher fare bucket in the same class of service on the direct MRU-LHR flight.
From experience I know that Miles+More does these kind of changes in that situation.
Seems like I can only hope that my MRU-JNB flight on a Saturday in August is not cancelled, too...