FlyerTalk Forums - View Single Post - Has BA finally lost all compassion?
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Old Feb 26, 2009 | 3:37 am
  #16  
demiurg
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Join Date: Jun 2002
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Originally Posted by BA Executive Club
Unfortunately schedule changes are inevitable in our industry...
Nicci, I think everyone accepts and understands schedule changes, but what I do expect in that kind of situation is that BA like any decent airline tries to find a solution that meets the needs of the customer and to soften the inconveniences caused by the change - he has booked that particular flight for a reason. If I would be pjh981, I also would expect to be rebooked to SAA, if there is no other Comair connection on the same day, or that I am rebooked into a higher fare bucket in the same class of service on the direct MRU-LHR flight.

From experience I know that Miles+More does these kind of changes in that situation.

Seems like I can only hope that my MRU-JNB flight on a Saturday in August is not cancelled, too...
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