Not exactly sure why, but every time I called about my OZ reservation, I was always routed to the Korea call center. They are all very nice and always try to be helpful there, but their English is difficult to understand sometimes. In any event, there is no reason to have poor agent(s) in the US, though.
LAX
Just got off of a last minute LAX/ICN and even though I was in a middle seat on the 777, the inflight service and catering beat Singapore Airlines (if we can use that as a benchmark anymore) by a mile. I was so impressed by the freshness of the food on the plane, especially after reading some of the posts. The lobster was great, there was no disgusting terrine and the lettuce and vegetables in the dish seemed organic or farm fresh--I know that's wishful thinking--but no I wasn't drunk or deirious. I"m a pretty harsh critic but I have to say, if they could straighten out their ground ops and res ops in LA, I would fly them more.
Sure the seats in biz need work but not a bad way to fly across the pacific.
SQPPS