Originally Posted by
DeafFlyer
Yes it is. It should install no matter what. Having to uninstall Logitech, or having to go through the registry, should be unnecessary.
I don't know exactly what software was installed here, so I'm taking some guesses. Let's say that the Logitech bluetooth software was installed, and those are the drivers that were running the Bluetooth radio on the laptop. Then the Microsoft drivers wanted to install. Let's assume that they also want to be the drivers running the Bluetooth radio on the laptop. You can't have two sets of drivers controlling the same piece of hardware at the same time, so one has to go. That's one example of why an uninstall of some other software might be necessary.
Originally Posted by
Jimmie76
She says that before she can escalate the call she needs to have ticked off all the little (customer performs action) boxes on her screen. So I told her that the faster she did that the better (having done all of them), and could I talk to someone who wasn't just reading a script. The next level up person tells me that there is indeed a problem in our area,
they have known about it for the last hour and it is being looked into, hopefully fixed ASAP.
Why was I on the phone for 15 mins when she could have used our details to look up and say "Oh there is a fault in your area, let me pass you onto someone who will confirm this" I have been told that their customer database will tell you this and they are supposed to check it when the caller first rings up.
Ideally, the little voice recording thing when you call in would have an option to check for known service outages. I have a pretty similar experience every time I call my cable company to report an internet outage. They make me go through the same steps (reboot modem, reboot/remove router so that modem is directly connected to PC, run some other diagnostic stuff, etc.). But in my case, it's usually the SAME TECH that tells me - after he's wasted 20 minutes of my time - that there's a "known outage" in my area.