Originally Posted by
AMF in NJ
I am not savvy on the inter-workings of airline partnerships, so I do not expect CO to refund them CO miles. What I expect CO to do is to partially refund them WP miles (i.e. the 'currency' paid to purchase the tickets). Given the award charts it's reasonable to figure out what a fair refund (and I see xyzzy did that) would be to the OP.
Thats why upthread I said the OP has to complain to NW who can then look to CO. CO cant refund NW miles as they never received any directly from the OP in the way they could have if the OP cashed in CO miles.
I cant call up CO and ask them to book me a free tkt using my NW miles. I have to call NW to do it. Thusly its NW the OP should be dealing with and not CO