Originally Posted by
Boraxo
In theory I suppose RDMs cost UA something as they can still be redeemed for 25k awards and fill seats that might otherwise be sold whereas EQMs mainly provide soft benefits that cost zilch.
$ Foregone checked bag fees
$ Foregone award ticketing fees
$ Foregone award change fees
$ Foregone phone and airport ticketing fees
$ Salary costs for domestic 1K/1P phone agents, who cost more than ICC agents
$ Collateral costs related to flight upgrades (e.g. LHR Fast Track, RCC wireless access cards).