Originally Posted by
outtolunch
Why? Don't most people who need to change/cancel a flight have a "good reason"? It's not the airline's responsibility to insure the customer who purchases a non changeable ticket and fails to purchase travel insurance.
There are good reasons or bad reasons and then there are emergencies. Clearly the OP's situation and mine were emergency issues. It’s not like I was trying to get home early to catch an episode of American Idol or the like.
But it is futile to argue. US Air makes the rules and you either agree to abide by them or choose a carrier that is more customer friendly and there are carriers out there that are MUCH MORE customer friendly. In my case, WN was happy to accommodate me for a price I thought was reasonable and US was not. WN’s F/A even blocked the seat next to me so I didn’t have anyone to bump my leg. That isn’t just great customer service, it’s true customer LUV!