Originally Posted by
Jimmie76
Why was I on the phone for 15 mins when she could have used our details to look up and say "Oh there is a fault in your area, let me pass you onto someone who will confirm this" I have been told that their customer database will tell you this and they are supposed to check it when the caller first rings up.
I share your frustration.
Why? For a better customer experience of course.
I had the same type of thing once when I called the local phone company because my DSL was down. They made me disconnect the router, etc, etc, etc.
Finally the guy told me they were doing scheduled maint. in my area after first making me jump through all those hoops.
-David