I received the June issue of Frequent Flyer magazine with my OAG this afternoon. In case you haven't seen it, the yearly J.D. Power domestic airline passenger satisfaction study is in it. J.D. Power's ratings this year are:

Long haul flights:

1. Cntinental
2. TWA
3. American

Below industry average:

HP, DL, NW, SW, UA, US

Short haul flights:

1. TWA
2. Southwest
3. Continental/Delta (tie)

Below industry average:

AA, NW, UA

For this study, airlines are weighted on 9 ratings criteria: on-time performance (26%), airport check in (15%), availability / scheduling (11%), flight attendants (11%), seating area (10%), gate factors (8%), aircraft interior (7%), food service (7%), and frequent flyer program (6%).

Interestingly, NW ranked below average on all 9 criteria.