<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by gardener:
PineyBob, I am with mileshound. This airline has been very good to me for many years. Thier frontline employees still are. OK, Baldanza made an ... out of himself with a statement or two - and some yahoo tried to blame us for the GOM fiasco that they allowed to happen. Otherwise it has been 18 good years.
What we say to the management in the Crystal Palace is one thing. Let's not embarrass the frontline employees who do a great job in spite of fearing losing their jobs every day.</font>
Give the front line people some credit -- they know who's at fault and who is being held to account here. In fact I wouldn't be surprised if a
very healthy "market" for these pins developed among the employees...
Management has the power to stop this from from happening -- all they need to do is reach out to us with sincere, believable and verifiable steps to repair the damage. The mere act of reaching out would win 80% of the battle.
In the meantime we should proceed. I'd like to have a pin ready just in case I ever run into a US Airway's executive on my journeys.