PineyBob, I am with mileshound. This airline has been very good to me for many years. Thier frontline employees still are. OK, Baldanza made an ... out of himself with a statement or two - and some yahoo tried to blame us for the GOM fiasco that they allowed to happen. Otherwise it has been 18 good years.
What we say to the management in the Crystal Palace is one thing. Let's not embarrass the frontline employees who do a great job in spite of fearing losing their jobs every day.