So to summarize, this problem was caused by LOGITECH registry keys installed on your machine (and their uninstaller didn't do the job).
And that's Microsoft's fault?? Or the fault of this poor first level tech?
To be fair, you did let them know that you were returning the device if you didn't get a call Saturday or Sunday, so they may have noted that in your call log. I agree that waiting up to 72 hours to get something fixed sucks, but it was a weekend, and narrowing it down to a 2 hour window is better service than you get from the cable guy
What more would you want them to do here?
Bluetooth devices will often install a complete driver stack as a part of the software load. OEM preloads often come with a driver stack (might be the MS stack, might belong to someone else). If the uninstall of the Logitech software didn't work correctly, it wouldn't surprise me that this caused issues for the other software.
Every popup I've seen from the MS installers gives me info on the process/application that's causing my problem. I guess the guys in MS hardware use something different from the software guys (like live messenger). Not really a shock that the left hand doesn't know what the right hand is doing.
Originally Posted by
notquiteaff
I actually like most Microsoft mice I have tried, but I refuse to buy any that require me to install any extra software. Same for keyboards. Keep it simple, and the stuff works. Same's true for Logitech, too, though. Either it works when plugged into the USB port, or it goes back to the store. And yes, that may mean that some extra buttons and features don't work, but that's fine with me.
I agree with you. I think if you have a machine running Windows Vista, you don't really need to install the Intellipoint/Intellitype software to get your bth devices to work.