Thank You
I appreciate all your replies. Believe it or not, I am happy to hear that I am the exception rather than the rule. Perhaps if we continue to try Marriott for our twice a year trips to Hawaii we will have a different experience.
In the meantime, we will go back to the Kahala on Oahu, Grand Waliea on Maui, etc etc. They can have some great rates and packages if you shop around and my expectations there have always been exceeded! I will forego the points...
I am happy with Marriott at most other locations - including some great service offered because of Platinum - so they will continue to get my business elsewhere. But I would be soo much happier if they would just be a little nicer in Hawaii!