I have the EXACT same problems as the OP ALL the time with my Chase Pres Plus card. I have threatened to toss it out on numerous occasions. Even when I call to get it fixed it is not fixed. I basically have a monthly multi call discussion with them. Apparently they have assigned my account to a special team because I regularly get the same CSRs.

They dont seem to care ... and I am a HUGE user of the card. I have never ever had these sorts of problems with my AMEX.

I think Chase is a joke, but I appreciate some of the benefits so I am stupid enough to keep it ... so, now, I ask you ... who is the fool?