Originally Posted by
jake1
Greetings all, which locale, NY or FL is the best place to file a complaint?
1)canceled fully refundable 3K tix ($200 cancellation fee) Jan 8/09, T+C and agent confirmed a 7-10 day process.
2)refund remains outstanding as of Feb 23, been advised it will take another week or 10 days which will bring it to 8 weeks.
3)BA has finally acknowledged it's their error and a non-caring Supervisor flatly refused waiving the $200 fee or offer any other compensation and refused my request to speak to his superior.
4)have purchased 4 new tix in the meantime.
5)lowly blue member
I'm upset enough to consider cancelling all the new tix and never fly BA again, would like to write directly to Walsh but will it get read?
Any sage advice gratefully accepted, thank you.
I had a very similar problem. I bought a refundable (less $200 penalty) WT+ ticket, and canceled and purchased a new ticket. They refunded my taxes, but not the fare. It's been two weeks. I called the US EC number today, and spoke to a very helpful person who said he would send an email to the refunds department and call me in the next 24 hours or so. Maybe you can try calling again, and asking if they can do this for you?
I've had generally good experiences with the EC number, and they actually will call you back.
Seems that something about these refundable tix with the $200 penalty is getting messed up in the refunds process.