Rating the Airlines
The June 1999 edition of Consumer Reports has an interesting article that rates the airlines on a bunch of criteria, few of which are of real concern to the folks I think habituate this site (except for baggage handling, which is a criterion that I personally put at the bottom of the pile - but that's neither here nor there). It's a pretty good article. Rates Aloha, Midway, and Southwest as "Superior value: Lower Fare, Higher Satisfaction". "Inferior Value: Higher Fare, Lower Satisfaction" includes American, Delta, and United. The other lines fall in the middle, under "Comfort at a Price" and "Basics on a Budget." Worth looking at.
[This message has been edited by philforest (edited 05-18-99).]