Originally Posted by SQPPS

Today I called OZ reservations to get some seat assignments for my flights in business class on LAX/ICN/HKG and ICN/FRA. The reservations agent was curt, did not seem to really want to help me, simply said "yeah" when I wanted my special meal reconfirmed. Really unacceptable. I was so turned off by his attitude that I asked him to change me to the later LH operated flight ICN/FRA. Since I"m on a RTW ticket, I asked him to change the flights but he told me that since it was an LH issued ticket they had to do it...that's not true.

Anyway, I hung up in his face after he thrice refused to help, called LH and put myself and my party on their flight ICN/FRA. Enough is enough...Asiana needs to clean up their act at LAX res.