Originally Posted by
Big Mo
I reserved a reward stay before the devaluation and ordered the cert. about a week ago. When I checked my on-line account at that time, everything was in order. It said that the e-cert was sent to the hotel and all the other standard language. Today, I check my account and it says: "The certificates attached to this reservation may not match the number of days, room type, or other features of your stay." Below, it lists the post-devaluation # of points needed to stay.
This ought to be interesting.
I literally just dealt with this situation before I read your post. What appears to be happening is that if the property tinkers with the reservation in any way, the system seems to treat it as if it was being rebooked.
In my case, this happened when I asked the property to block two reservations , (one on a cert using points, and another using a promotional cert) so as to be assigned the same room for the duration of the stay. When they did this (and upgraded me in the process), this message appeared. I just called though and , despite the same e-mail, guest services shows the e-certificate as having been already "delivered". (The property also confirmed to me that everything was in order before they combined the certs.) So ,yeah, its a bit unnerving, but I can see why it might have happened.