So, can CS issue a voucher of someone cancels a flight, and do it in e-form? Or do cancellations not work that way?
In contrast to the experience OklAAhoma had, I had a true e-Voucher. Had an email with a voucher number. I could look up the value, and I could simply apply it at payment time just like a gift card. No agent (or confusion) required.
Cheers.
Never had that situation happen to me, so I don't really know for sure, but my understanding is that the distinction was who was issuing, not what for.