Originally Posted by
GoingAway
I know this will make absolutely no impact on someone who seems to know better than anyone, but my experience was not second or third hand discussions, but someone who had just gone through the review process due to a ch 9 sourced complaint (its been a few years now).
+2
A few years ago, I chatted with a UA pilot who said that he had to go through the hassle of an investigation when a pax reported him to WHQ for "insubordination" and "reckless" flying because he had responded to an ATC request to turn x degrees with "Unable."
Of course, the fact that there were towering thunderstorms in that direction didn't make a difference to the passenger; to him, the pilot was "insubordinate."
The pilot told me that while it was eventually dismissed of course, the PITA factor was huge.