Originally Posted by
SYD/YYZ
I stayed at Christmas and the Renaissance Kuala Lumpur Malaysia had a great morning and evening spread. Breakfast was eggs, sausage, cereals, yoghurts and brteads. Evening was finger foods and sandwiches and free bar for 2 hours. I was upgraded to Club room as a gold (not huge but great views). Sounds like Asia is much better than North America for offerings.
I am booked into Renaissance LAX on a weekend soon and understand the lounge is not open. Is it open on a Friday night? Is anything available to a gold on a weekend-ie help your self lounge drinks or breakfast coupons for the restaurant?
Cheers
SYD/YYZ
The cutbacks in service are focused mainly with North American properties and certain European markets. I would expect no cuts in London, Asia, Australia and in certain hotels in North America where competitors are keeping lounges open on weekends or comping breakfast to mid-tier and higher elite members.
The lounge at the Ren LAX is open on the weekends for drinks and free internet (wireless and one wired connection near a window). They start serving hot food Sunday evenings. Dessert offerings have been pared back a large amount, and there is no more oatmeal for breakfast. Ask for a breakfast coupon for the weekend.
Originally Posted by
Big Mo
This doesn't reflect a Marriott-wide policy, but I received the following report from Mrs. Big Mo, who was staying at the Schaumburg, IL Marriott.
Posted hours say that breakfast is served in the lounge until 10:00 a.m., but the attendant was taking everything down when she walked in at 8:45 a.m. When confronted with the posted hours, the attendant said that she gets off work at 1:00 p.m. and wanted to get a head start.
I would have asked the attendant for a free breakfast coupon. If she said no, I would have called customer care right then and asked for them to intervene.