I can't agree with CPRich on the transatlantic, it is common knowledge that you can't upgrade any V fare over to Europe.
Regarding a phone call to thank us for our biz, hey, they spammed my work voice mail re: the United club deal, so they clearly could give us at least an automated call (hopefully from Isom or Siegel, not B B B, that would just make my blood boil and skin crawl).