Originally Posted by
nomoreiphone
Can SOMEONE please train the AA agents and let them know that NOT all Oneworld airlines or their interline partners use Sabre.
Ticketing automation takes care of the SSRs.
A prerequisite, of course, is that ticketing must occur before the SSRs can be generated. I suspect that in this case the culprit may be the inexperience of a ticketing agent in an airport location with 1 flight/day and very little upline/downline connecting activity. Ticketing is not simple, particularly if the tickets and both international and interline. .
Say what you want, but if there's only one carrier out there that understands inter-system messaging, my bet goes to the inventor of the first GDS, the holder of the 001 airline code, that must send some sort of inter-system message for just about any interline itinerary it tickets.