FlyerTalk Forums - View Single Post - Nobody there at drop off and now a $111 charge
Thread: Nobody there at drop off and now a $111 charge
View Single Post
Old Feb 14, 2009 | 5:04 pm
  #2  
yyznomad
FlyerTalk Evangelist
2M
50 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,619
Originally Posted by EleanorMcDaniel
<rant>

I fuel the car one mile from the airport, and drop a car off at Nashville at 7am, nobody there so I do what they say and note my mileage etc...

A few days later the bill shows up on hertz.com with this little gem:

FUEL & SERVICE $133.01

Nobody to talk to at Hertz without a 30 minute wait (is there a dedicated Pres.Circle phone number? I never got a card), so I send an email, and get this lovely reply:

Thank you for contacting Hertz. Your inquiry is being directed to a
customer service representative. Please allow nine business days before initiating further contact regarding this matter. (emphasis mine)

We appreciate your business and hope we will have the opportunity to serve
you in the future.

(This auto-response message was automatically generated, and you will be
unable to reply to the address shown.)

As a President's Circle member, is this the best customer service that Hertz can offer? Is there some better way for me to get an answer and resolution?
When you say Nashville, I'm assuming BNA?
Did you keep your gas receipt?
yyznomad is offline  
Reply