perhaps, but i have company also and I would use this to teach my employees something. Even expertflyer voice's post is 'confrontational' in a public forum. This is not ebay, where there is back and forth on who did the wrong thing.... from a customer service standpoint, I would have the Expertflyer voice message be very very different than what was posted and thus feel exactly opposite in my feeling of what transpired and who was wrong. Just my 2 cents....