FlyerTalk Forums - View Single Post - HKG ticket agent refuse to move me from C to F on O class ticket
Old Feb 14, 2009 | 6:57 am
  #43  
stargold
All eyes on you!
25 Years on Site
 
Join Date: Jul 2000
Location: AUH
Posts: 8,635
Originally Posted by ORDnHKG
If it is for a fact that OZ is selling for 2 class on a 3 class cabin, and OZ reserve F for its own elites like what NH does for NRT-HKG 77W or 744. I have no complain for that. In my case, OZ has F available, or I should say O, OZ agent (or maybe it is a third party person) doesn't understand I am ticketed O all the way, they only see (I) for the HKG-ICN segment, thinking I may need addiotional miles to get to O, then OZ throw the ball to UA, saying if UA does not agree, they can't do anything about it.
As I have said before, the only real problem is basically UA's stupid policy.

OZ won't get paid for a First Class redemption if your ticket stays in I class. You're not ticketed O all the way, you're ticketed in I from HKG-ICN, and O from ICN-ORD. The booking class for e-ticket always matches the reservation, and does not matter what is the number of miles deducted for the reward etc.
UA won't change your ticket from I class to O class after departure.
OZ might have space in O (or even willing to accept you on standby basis), but the first step problem remains - the ticket can only be changed by UA, and UA won't do it.
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