This is exactly why I switched to *wood. The final straw came when the Hilton SF Financial District offered to upgrade me to the club floor for a fee at check in. When I informed them of my diamond status, they wouldn't give me the upgrade for free! There goes $25k/year in revenue.

But to be fair, I loved my award stay at the Conrad Hong Kong. They treated me very well in terms of service and a great room. Too bad there aren't more properties like this in the Hilton family.

Now to burn 250k points...