So I had 2 separate stays at Holiday Inn Express last week, and on the 2nd stay, I didn't check in until 10pm. After I had went to my room, I discovered there was no broadband. According to the front desk, there was some kind of power outage, even though everything else was functioning. I thought to myself, how come they didn't bother to inform the guests when they were checking in. oh well, couldn't check my work email that night.

Next morning, I found out there was no hot water, and as I had a meeting that morning, I did not have the time to call the front desk and ask to be switched to a different room. I stopped by the front desk when I was checking out to inform them of the situation. The front desk personnel was apologetic and promised that I would receive come kind of compensation.

Well, I checked my account today and it looks like they deposited 1,000 points into my account.

Now, is this a fair compensation? Considering that it costs 25,000 points for 1 free night, I believe 1,000 points is no way sufficient for lack of hot water and broadband.

Or am I asking too much?