Originally Posted by
flyinbob
This is an ongoing problem at all Hiltons. I was at the Munich City last week and practically had to force them to take the Internet charge off. I have NEVER had the free Internet credited on my bill without asking or demanding.
At Munich City, if you have your preference set to Diamond they will give you prepaid 24 hour vouchers for each night of your stay at checkin. They have 1 year validity. The system works very well. They will not give you an upgrade if you select this choice - which is 100% correct.
If you don't get the vouchers and should, ask for them. Otherwise they probably have you on record as having upgrade as your Diamond choice.
If pushed they can normally update your choice at checkin - but will put you back into a regular room.
Personally, if I'm on a breakfast inclusive rate I ask for internet there, which is worth 29 Euro - if not on an inclusive rate, I get the upgrade.