Originally Posted by
hindukid
However I have never heard of any airline or hotel program that will choose to let a seat/room go empty then allowing award redemption at the last night. Some may wait until the very last minute. If that's the case at Hyatt, then I find it to be a little ridiculous.
I assume your th
en is a th
an - meaning is quite different
But yes a lot of programs prefer empty rooms/seats to creating a perception of devalued product.
Most foreign (especially asian) carriers fly with empty seats in premium cabins, luxury hotels (think Four Seasons, Pen, MO etc) don't even offer a point based program and rarely give any discounts.
Discounting the inventory at any point is a sure way to guarantee that very few will buy your product at MSRP in the future. A premium brand (and PH comes close enough there) must not discount to generate volume or it's "premium" days are numbered.