I used rewards points though American Express to get a digital camera for my daughter for Christmas. The camera I received was not the item I ordered. No paper work in the box. I found an address on the outside of the box, tracked it down though the internet and called them. They made it seem like it was my fault, my printed paper work from Am Ex doesn't lie. They issued a call tag for UPS to pick it up. No word from them since pick up on 12/30. I just called, 2/9, to find out status of the replacement item and the rep said, "the item was not suitable for stock". WTH! I said we never even opened the box. Some babble about crediting back to Am Ex. I haven't contacted Am Ex yet so we'll see. Whatever. This company blows... The world revolves around service, and only good service for repeat business. Good luck to them. This is my 3rd bad experience dealing with east coast companies in the last 4 years. I'll pay a little more and not deal with their attitudes!!