I totally do not tolerate SSSS because of irate passengers. Everyone at my airport knows my stance. My theroy is that if you don't have a thick enough skin and you can't realize that 99% of the time that the attack isn't against you but against TSA, then you don't belong here. I've said that to several new hires along with every employee that I've known. It takes a whole lot to break me.

Only way I'd crack is if I felt physically threatened. I've only assumed a defensive posture once when a passenger had a clenched fist during hand wanding. Other than that, say what you want. You can't offend me. I stress to my crew to just get the job done effectively and as efficiently as possible. If it gets too hot, call me.

I just don't see what purpose there is for any TSO to engage in retaliatory screening. Why would you want them to stick around longer than they need to?